GBC Survey

Demographic Section

1.   Select your Age Range	15 - 25 25 - 35 35 - 45 45 - 55 Other
2.   Main field of Operation in your Company:
3.   Population of the Company:	1 - 10 Workers 10 - 20 Workers 20 - 40 Workers 40 - 100 Workers Over 100 Workers
4.   Gender	Female male Don’t want to give identity

Service Standards

1.   Have you ever heard of Greenbell Communications Limited	Yes No
2.   Have you visited the GBC offices	Yes No
3.   What is the main field of operation in Greenbell Communications Limited
4.   Have you ever been a client of Greenbell Communications Limited	Yes No
5.   If Yes, Please select the service offered	Web Development Web Hosting Domain Creation M & E Systems Other
6.   When was your service completed	In the last 0 – 3 months In the last 4 – 6 months In the last 7 – 9 months In the last 10 – 12 months Other
7.   During your last contact with GBC how can you rate the staff’s ability in dealing with projects	Very Good Good Neutral Bad Very Bad
8.   Did GBC deliver within the agreed timeline	Yes No Delayed with reasons
9.   What was the speed GBC took to answer your issue or address your query	Very Fast Fast Neutral Slow Very Slow
10.   Describe you first experience with the GBC customer care team	Very Courteous Courteous Neutral Discourteous Very Discourteous
11.   Have you visited the GBC website	Yes No
12.   How often	Daily Weekly Monthly Rarely Never
13.   Is the information on the website satisfying	Totally Partly No I was just browsing Other
14.   What was your first impression on getting to the homepage	Very Nice Nice Neutral Poor Very Poor
15.   Did you encounter any form of corruption as you were working with GBC	Yes No
16.   What would you do if by any chance service delivery is delayed	Be patient Offer a Bribe Seek the help of influential people Complain to the Director Do Nothing Other
17.   Do you have any suggestions on how we can improve our services
18.   How likely are you to continue doing business with us/ introduce new business	Very Likely Likely Neutral Unlikely Very UnLikely